WhatsApp Business Policy

1. Overview

This policy outlines the guidelines and best practices for using PixoraNest WhatsApp automation services. Our services are built on top of the official WhatsApp Business API and comply with Meta WhatsApp Business policies.

2. Acceptable Use

Our WhatsApp automation services must be used for:

• Legitimate business communication with opted-in customers
• Customer support and service inquiries
• Order updates, appointment reminders, and transactional notifications
• Marketing messages to users who have provided explicit consent

3. Prohibited Use

The following activities are strictly prohibited:

• Sending unsolicited messages (spam)
• Sharing misleading or false information
• Distributing harmful, abusive, or illegal content
• Collecting personal data without proper consent
• Impersonating other businesses or individuals
• Circumventing WhatsApp rate limits or policies

4. Opt-In Requirements

All recipients of automated WhatsApp messages must have explicitly opted in to receive communications. Businesses must maintain clear records of consent and provide an easy opt-out mechanism for all recipients.

5. Message Templates

All outbound messages initiated by businesses must use pre-approved message templates as required by the WhatsApp Business API. Templates must be submitted for review and approval before use.

6. Data Handling

All data collected through WhatsApp communications is handled in accordance with our Privacy Policy. We implement end-to-end encryption, secure storage practices, and data retention policies compliant with applicable regulations.

7. Compliance

Clients using our WhatsApp automation services are responsible for ensuring their communications comply with all applicable laws, including GDPR, CCPA, TCPA, and local regulations. Failure to comply may result in suspension of services.

8. Contact

For questions about this WhatsApp Business Policy, please contact us at info@pixoranest.com.